Digital Banking Agreement

Digital Banking Agreement

This Digital Banking Agreement (“Agreement”) describes your rights and obligations as a user of 
Securityplus Federal Credit Union’s (“SFCU” or the “Credit Union”) Digital Banking Service.

Introduction

The Credit Union’s Digital Banking is an additional "electronic” service provided to increase the 
convenience to our members. This Agreement supplements the other terms and conditions set 
forth in the Credit Union’s Membership Service Agreement, which you have previously received and 
agreed to and which is incorporated by reference herein.

There is no set-up charge to sign up for SFCU’s Digital Banking Services. While Text Message 
Mobile Banking is a free service from SFCU, your carrier may charge for data service and/or 
messaging.

Your account(s) is subject to the account rates and fees, payment and balance requirements as set 
forth in this document, the Current Rates and Fees brochure or any other Credit Union account 
agreement and disclosure document. You agree that we may change the Current Rates and Fees 
brochure at any time, and you will be notified of such changes as required by law.
By using SFCU Digital Banking Services, you agree to all of the terms and conditions of this 
Agreement.

You authorize and agree to our use of the services of third party vendors, and our disclosure of any 
and all information, including non-public personal information and personally identifiable financial 
information when we deem such disclosure to be necessary or appropriate to initiate, complete or 
facilitate any transaction you order us or our agents to make. You further acknowledge and agree 
that the terms of this Agreement also apply to your relationship with any vendors we use in 
providing these services, as may be changed from time to time at our sole discretion.

You warrant and agree that you will not use SFCU accounts or services to make or facilitate any 
illegal or prohibited transaction(s) as determined by applicable law or the terms and conditions of 
this Agreement, as applicable; and that any such illegal, prohibited or authorized use will 
constitute an event of default under this agreement. You agree that the SFCU will not have any 
liability, responsibility or culpability whatsoever for any such illegal, prohibited or unauthorized use 
by you or any authorized user(s). You further agree to indemnify, defend and hold SFCU harmless 
from any claims, suits, liability, damages, costs, expenses (including reasonable attorneys’ fees) or 
adverse action of any kind that arises out of or relates to, directly or indirectly, your illegal or 
prohibited use of an SFCU account or service, including without limitation the Digital Banking 
Service described herein.

Eligibility

To use the SFCU’s Digital Banking Services, you must use a personal computer or other device with 
the capacity to interface with the SFCU’s system. SFCU is not responsible for providing any 
equipment, software, services or advice related to equipment necessary to interface with our 
system, and is not responsible for any error in connections, transmissions or otherwise regarding 
any system, software, entries or instructions.

Equipment and Software Requirements

To use the Digital Banking Services, you need a computer or other device with a web browser. You 
are responsible for the purchase, set-up and maintenance of your home computer or other device.
Relationship to Other Agreements

You agree that when you use services, offered through Digital Banking Services, but not affiliated 
with the SFCU, you will be subject to any terms and conditions established by those third-party 
vendors, and that this agreement does not amend any of those terms and conditions. You agree 
that only the third parties are responsible for such services and if you have any problems with these 
third parties, you should contact them directly.

Electronic Signature

You consent and agree that your use of a keypad, mouse or other device to select an item, button, 
icon or similar act/action while using any electronic service we offer; or in accessing or making any 
transactions regarding any agreement, acknowledgment, consent, terms, disclosures or 
conditions constitutes your signature, acceptance and agreement as if actually signed by you in 
writing.

Change in Terms and Other Amendments

SFCU may change this agreement, in its sole and absolute discretion, at any time and without 
penalty or liability to you. You will be notified of any such change as required by applicable law, 
either by mail or by an electronic message. Your use of Digital Banking Services after the effective 
date of a change will indicate your agreement to and acceptance of the change.

Business and Banking Days

Our business days are Monday through Friday (Saturday at limited locations) except Federal 
holidays. When a Federal holiday falls on a Saturday or Sunday, either the preceding Friday or the 
following Monday will not be a Business or Banking Day.

Access to Digital Banking Services

Digital Banking Services are generally accessible 24 hours a day, seven days a week, except when 
Digital Banking Services may be inaccessible as needed for system maintenance or due to an 
unscheduled outage or other event beyond the control of the Credit Union.

Digital Banking Services Offered

You can use SFCU Digital Banking Services to access your accounts with us. Some of these 
services may require an account linked to a valid SFCU Access Device (such as a debit card) and/or 
a checking account. Our Digital Banking Services allow you to:

1. Review recent transactions.
2. Transfer funds between accounts.
3. Make transfer payments to loans (including your Visa Credit Card) with SFCU with the funds Transferred from one of your accounts.
4. See a summary of your accounts.
5. Set up text notifications and alerts.
6. Set up scheduled transfers.
7. Set up external transfers to your accounts at other Financial Institutions.
8. Open additional accounts.
9. View eStatements.
10. Access SFCU’s Mobile Deposit service.
11. Access SFCU’s Bill Payment Service.

Bill Payment Services Offered

If you also select the Bill Payment Service, you can pay bills either on an automatic, recurring basis 
or periodically at your request. We will make reasonable efforts to process a fund transfer or bill 
payment on the same business day of your "send on date”, if we receive your instructions before 
10:30pm ET. This is when payments are retrieved for processing. If you schedule a fund transfer or 
bill payment for a future date, we will process the transaction after the close of business on the 
future date specified by you, if the specified future date is a business day. If we receive your 
instruction after 10:30pm ET on a business day, or if the date you request for a future transfer or 
payment is not a business day, we will process the transaction on our next business day.

When you schedule a funds transfer or bill payment using the Digital Banking Services, you 
authorize us to withdraw the necessary funds from your account with us. We deduct the amount of 
your funds transfer or bill payment from your account on the date we process your instruction.

To help ensure that your payments arrive on time, you must schedule your payments to be 
processed at least 10 business days before the payment due date. This generally allows sufficient 
time for the payee to receive and post your payments.

You may cancel a pending fund transfer or bill payment transaction. However, to do so, the 
cancellation must be initiated while the bill payment transaction is in a pending status and not 
processed.

Bill Payment Transaction Limits

Minimum amount of each bill payment item: $1.00

Maximum amount of each bill payment item: $5,000.00

Maximum amount of bill payments that will be paid daily from your accounts: $10,000.00

Prohibited Payments

You agree that the following payments are prohibited through the bill pay service:

1. Payments to any payees outside of the United States.
2. Any payment for which your account contains insufficient funds to cover the amount of the requested payment.
3. Court ordered payments (child support, alimony) can be scheduled at your own risk.
4. Tax payments may be scheduled at your own risk.
5. Any payment to a gambling facility, lottery provider, casino or other illegal transaction.

You acknowledge and agree that we have no obligation to make any of these prohibited payments, 
and have no liability to you and or any other person whatsoever arising or related to our refusal to 
make any such payment.

Your account will be assessed an NSF/Returned Item/Courtesy Pay/Premium OD Usage fee, set 
forth in the current Savings Rates and Fees brochure for each item we pay or return against your 
overdrawn account.

Consumer Privacy and Confidentiality

The importance of maintaining the confidentiality and privacy of the information provided by our 
members is one of our highest priorities. You should carefully review our privacy policy located on 
our website at www.securityplusfcu.org.

Termination

Your Digital Banking Services remain in effect until terminated by you or us. You may cancel your 
Digital Banking Services at any time by notifying us of your intent to cancel in writing to us at 
Securityplus FCU, Member Service Department, PO Box 7560, Baltimore, MD 21207-0560, via email through the "contact us” link on our website, or by calling 410-281-6200 or toll free at 866-473-
2758. This cancellation applies only to your Digital Banking Services and does not terminate your 
other relationships with us.

We may terminate your participation in the Digital Banking Services for any or no reason including 
without limitation inactivity, in our sole and absolute discretion, at any time without prior notice to 
you. We may notify you in advance of any termination, but we are not obligated to do so. Further, 
the Digital Banking Service is available only to members in good standing. If at any time we 
determine that you do not meet our criteria for this service, we may terminate your participation 
without notice and without liability to you. SFCU will have no liability or obligation to you 
whatsoever with regard to any transaction after the date of termination. Termination of your 
participation in the Digital Banking Services will automatically terminate any pending payments.

Member’s Responsibilities

You are responsible for keeping your Password and account data confidential. We are entitled to 
act on transaction instructions received using your Password, and you agree that the use of your 
Password will authenticate your identity and verify the instructions you have provided to us and 
have the same effect as your signature authorizing the transactions. If you authorize other persons 
to use your Password in any manner, your authorization will be considered unlimited in the amount 
and manner until you have notified us in writing that you have revoked the authorization. You are 
responsible for any transactions made by such persons until you notify us that transactions or 
instructions regarding your account by that person are no longer authorized and we have had a 
reasonable opportunity to act upon the change of your Password.

Credit Union’s Responsibilities

If we do not complete a transfer to or from your account or cancel a transfer as properly requested 
on time or in the correct amount according to our agreement with you, we may be liable for your 
losses or damages. However, our sole responsibility for an error in a transfer will be to correct the 
error. Under no circumstances will SFCU be liable for any indirect, special, incidental or 
consequential damages. In states which do not allow the exclusion or limitation of liability for 
indirect, special, incidental or consequential damages, our liability to you is limited to the extent 
permitted by applicable law.

There are some exceptions to our liability for processing transactions on your accounts. We will not 
be liable, for instance:

1. If you do not have enough money in your account to make the transfer.
2. If the transfer would exceed the credit limit on your overdraft.
3. If the funds in your account were attached or the transfer cannot be made because of legal restrictions affecting your account.
4. If circumstances beyond our control, such as power outages, interruption of telephone service or telecommunication facilities, third-party vendor error or failures, or a natural disaster (such as a fire or flood), inhibit processing or otherwise prevent the transfer.
5. If you have not provided us with complete and correct payment information, including without limitation the name, address, account number and payment amount for the payee on a bill payment.
6. If you have not properly followed the instructions for using our Digital Banking Services.
7. If you receive notice from a merchant or institution that any payment you have made through our Digital Banking Services remains unpaid, and you fail to notify us of this fact within five (5) calendar days from the date you receive any such notice.
8. If you attempt to make a prohibited payment or the payee was a merchant or institution, you are otherwise not permitted to designate.
9. If you do not schedule the payment in time for payment to be received and credit by the payee by the due date.
10. If the payee does not credit your payment promptly or properly after receipt.
11. For any failure to provide access to or for interruptions in access to our Digital Banking Services due to a system, hardware or software failure or error or due to other unforeseen acts or circumstances.
12. For any errors or failures resulting from any malfunction of your computer or any computer virus or other problems related to your computer equipment used with our Digital Banking Services.
13. For any errors, damages, costs, expenses, fees, fines or other losses you may suffer due to malfunction or misapplication of any system you use in connection with the Digital Banking Services, including without limitation to your web browser, your internet service provider, your personal financial management or other software, or any equipment you may use to access or communicate with the Digital Banking Services.

Forgot Password: If you don’t recall your password, you may be able to RESET your password if you 
know your username and telephone number that is linked to your account. Once you are on the 
Online Banking homepage, click on “Forgot” and follow the instructions given. If you are having 
difficulties with resetting your password, please contact our Contact Center at 410-281-6200 or 1-
866-473-2758.

Telephone the Credit Union immediately at 410-281-6200 if you believe that your password has 
become known to an unauthorized person or if someone has transferred money or made payments 
without your permission. You understand that calling Securityplus in such cases is the best way of 
keeping your possible losses to a minimum. By accepting this Agreement, you hereby agree to 
indemnify, save, and hold harmless Securityplus Federal Credit Union from any liability, cost, 
expense, or damages, which the Credit Union may incur as a result of acting upon instructions or 
implementing transactions which bear your User ID and Password. Further you agree that the 
Credit Union is not liable for any payment, transfer, or transaction from or to any account where the 
payment, transfer or transaction bears the appropriate User ID and Password.

Security. The Online browser you use for Online Banking must meet the level of security we require 
from time to time. You must supply and use virus protection programs to scan your Devices and 
related materials for viruses and remove them. We are not responsible for any viruses you may 
encounter. You acknowledge that the Internet is inherently insecure and that all data transfers, 
including electronic mail, occur openly on the Internet and potentially can be monitored and read 
by others. Data transferred via Online Banking is encrypted. Requests with personal information, 
such as your account number, should only be sent to us through E-mail within Online Banking. We 
cannot and do not warrant data transfers utilizing the open Internet. 

Online Banking uses one-time access codes to verify your identity when you login from an 
unrecognized computer. Online Banking will ask you to enter a one-time access code that is sent to 
you by using one of your pre-registered contact methods-either by text message or phone call.

User Conduct. You agree not to use Online Banking or the content or information delivered through 
Online Banking in any way that would: (a) infringe any third-party copyright, patent, trademark, 
trade secret, or other proprietary rights or rights of publicity or privacy, including any rights in the 
Software; (b) be fraudulent or involve the sale of counterfeit or stolen items, including, but not 
limited to, use of Online Banking to impersonate another person or entity; (c) violate any law, 
statute, ordinance or regulation (including, but not limited to, those governing export control, 
consumer protection, unfair competition, anti-discrimination or false advertising); (d) be false, 
misleading or inaccurate; (e) create liability for us or our affiliates or service providers, or cause us 
to lose (in whole or in part) the services of any of our service providers; (f) be defamatory, trade 
libelous, unlawfully threatening or unlawfully harassing; (g) be perceived as illegal, offensive or 
objectionable; (h) interfere with or disrupt computer networks connected to Online Banking; (i) 
interfere with or disrupt the use of Online Banking by any other user; or (j) use Online Banking in 
such a manner as to gain unauthorized entry or access to the computer systems of others.

Periodic Statements. Transactions and deposits made through Securityplus Online Banking 
services will be reflected on your monthly account statement. You agree to check your statements 
and transactions regularly and report any errors to us promptly by calling us at 410-281-6200 or 1-
866-473-2758. You must notify us of any error by no later than 60 days after you receive the 
monthly periodic statement that includes any transaction or deposit you allege is erroneous. You 
are responsible for any errors that you fail to bring to our attention within such time period, to the 
extent allowed by law.

Compliance with Law. You will use Home Banking for lawful purposes and in compliance with all 
applicable laws, rules and regulations.

Errors or Questions. If you have any questions about your account(s), you may call Securityplus at 
410-281-6200 or 1-866-473-2758 or write to P.O. Box 7560, Baltimore, MD 21207-0560 as soon as 
you can, if you think your statement or receipt is wrong or if you need more information about a 
transaction listed on the statement or receipt.

The content, information and offers on our Website are copyrighted by and the property of 
Securityplus Federal Credit Union and the unauthorized use, reproduction, linking or distribution of 
any portion thereof is strictly prohibited.