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We've compiled the questions we hear most frequently from members so you can get the information you need. And if your request isn't covered here, please contact us. We're always happy to help you!
Account Security
A billing dispute occurs when you believe there's an error regarding a transaction or calculation, or you have a concern about the property or goods purchased with your credit card. For example, you might think you've been overcharged or haven't received the product or service you paid for.
On the other hand, a fraud claim is when you report that you didn't authorize a transaction appearing on your account. For instance, you might believe you were charged for something you didn't approve.
Sign in to digital banking and send a secure message.
To prevent further fraudulent charges, call us immediately at 1-410-281-6200 or send us a secure message through digital banking so we can put a hold on your account and discuss further details regarding your case.