FAQs

Looking for quick answers? Here's the place to start, no question. 

It's easy to find what you're looking for

We've compiled the questions we hear most frequently from members so you can get the information you need. And if your request isn't covered here, please contact us. We're always happy to help you! 

Account Services

If you temporarily misplace your credit card, freeze the card while you locate it. 

Mobile

  1. Open your Securityplus' Mobile Banking app.  
  2. Click on “More” bottom left of the screen.
  3. Click “Cards.”
  4. Click “Manage Cards.”
  5. Slide the slider to the lift to turn the card off.
  6. Confirm if you wish to turn the card off.
  7. It will now display “Card is Off.”


Desktop

  1.  Log in to your digital banking account.
  2. Click on "Cards," located at the top of the screen.
  3. Select "Manage Cards."
  4. Slide the slider to the left to turn off the card.
  5. Confirm if you wish to turn the card off.
  6. It will now display “Card is Off.”