FAQs

Looking for quick answers? Here's the place to start, no question. 

It's easy to find what you're looking for

We've compiled the questions we hear most frequently from members so you can get the information you need. And if your request isn't covered here, please contact us. We're always happy to help you! 

Digital Banking

From the Digital Banking sign-in screen, select "Forgot Username." 

Securityplus makes it easy to keep track of your credit score each month. Just login to digital banking or mobile banking and click on the Credit Score tile on your dashboard.

  1. Login to Digital Banking or open your Securityplus Mobile Banking app.
  2. Find the Credit Score Tile. 
  3. Click the Credit Score tile to view your credit score.

To set up payments, access Bill Pay through Securityplus’ Digital Banking on your computer or open Securityplus’ Mobile App, then complete the steps below.

For Desktop:

  1. Login to Digital Banking 
  2. Click the Money Movement tab. 
  3. Click Bill Pay
  4. Accept the terms and access Bill Pay.

For Mobile:

  1. Open the Securityplus Mobile Banking app
  2. Click Pay Bills tab at the bottom of the screen.
  3. Accept the terms and access Bill Pay.

You can update your contact information through Securityplus’ Digital Banking on your computer or Securityplus' Mobile App.

For Desktop:

  1. Log in to Digital Banking
  2. Click on Settings
  3. Click on Contact
  4. Update your contact information and save changes

For Mobile:

  1. Open the Securityplus Mobile Banking app
  2. Click on Icon on the top right corner
  3. Click on Settings
  4. Click on Contact
  5. Update your contact information and save changes

You can update your username or password through Securityplus' Digital Banking on your computer or Securityplus' Mobile App.

For Desktop:

  1. Log in to Digital Banking
  2. Click on Settings
  3. Click on Security
  4. Update your username or password and save changes

    
For Mobile:

  1. Open the Securityplus Mobile Banking app
  2. Click on the icon in the top right corner
  3. Click on Settings
  4. Click on Security
  5. Update your username or password and save changes

Registering for digital banking should only take about 5 minutes of your time. By confirming your identity and creating a password, you will be enrolled. Click here to register for Digital Banking. Don’t forget to download Securityplus' Mobile Banking app in Google Play or the App Store!

Follow these steps to find your account numbers:

Desktop

  1. Login to Digital Banking
  2. The account number appears under the account name

Mobile

  1. Open your Securityplus' Mobile Banking app
  2. Click on any checking or savings account 
  3. Click on the Show Details tab to view the account number

Desktop

  1. Login to Digital Banking
  2. Click on the Accounts tab
  3. Click on eDocuments Link
  4. Click on the Statements tab
  5. Click on any statement
  6. Your member number is located on the top right of the statement page

Mobile

  1. Open your Securityplus' Mobile Banking app
  2. Click on the more tab
  3. Click on the Account tab
  4. Click on eDocuments Link
  5. Click on the Statements tab
  6. Click on any statement
  7. Your member number is located on the top right of the statement page

Direct Deposit is the safest way to deposit your net pay, Social Security, pension, or other regular checks into your credit union account. You can now switch your direct deposit to your Securityplus account digitally, within minutes. 

Setting up your Direct Deposit is easy!

Mobile

  1.    Open your Securityplus' Mobile Banking app  
  2.    Click on More bottom left of the screen
  3.    Click Money Movement
  4.    Click Setup your Direct Deposit
  5.    Search for your payroll provider or employer
  6.    Select your account
  7.    Done

Desktop

  1. Login to Digital Banking  
  2. Click Money Movement
  3. Click Setup your Direct Deposit
  4. Search for your payroll provider or employer
  5. Select your account
  6. Done

You can view account balances, transaction history and pending transactions in Securityplus' Digital Banking on your computer or Securityplus' Mobile App. Once you log in, you can see the account balance of each open account. To view transaction history, click on the specific account to see more details.

You can view your monthly eStatements posted in Securityplus' Digital Banking on your computer or Mobile Banking App.

Log in to Digital Banking or open your Securityplus Mobile Banking app.

Desktop

  1. Click "Accounts" at the top of the screen.
  2. Click the eDocuments

Mobile

  1. Click "More" at the bottom right of the screen.
  2. Click "Accounts"
  3. Click "eDocuments"
  4. Learn more on eStatements here.

Digital Banking at Securityplus offers a wide range of features and benefits to help you manage your finances conveniently. Here are some of the things you can do:

  1. View Transaction History: Keep track of your account transactions and balances.
  2. Open Additional Accounts: Easily open new accounts, such as savings or checking accounts, as needed.
  3. Apply for Loans: Apply for loans conveniently through the digital banking platform.
  4. Access E-Documents: View and download your e-statements and other important documents.
  5. Manage Cards: Block your card if lost or stolen, set up card alerts for added security, and manage your card settings.
  6. Set Up Alerts: Receive notifications for account activities, such as low balance alerts or transaction alerts.
  7. Budgeting Tools: Utilize budgeting tools to track your spending and manage your finances effectively.
  8. Credit Score Widget: Monitor your credit score and access information about your credit health.
  9. Create Savings Goals: Set up and track your savings goals to achieve financial milestones.
  10. Make Loan Payments: Use your debit card to make loan payments, including payments from another financial institution.
  11. Bill Pay: Pay bills online quickly and securely.
  12. Transfer Money: Transfer funds between your accounts or to other accounts securely.
  13. Message Center: Send and receive messages securely through the message center.
  14. Participate in Skip-A-Pay: Eligible members can participate in the Skip-A-Pay program to skip a loan payment.

Why should I sign up for Digital Banking?

Signing up for Digital Banking offers you the convenience of managing your finances anytime, anywhere. With features such as viewing transaction histories, applying for loans, setting up alerts, and managing your cards, Digital Banking makes managing your finances

Please visit us at a branch or give us a call at 1-410-281-6200, and we can help complete your enrollment.